Refund Policy
At Nano Banana 2.1, we strive to provide the best experience possible. If you need to cancel a subscription, visit your Billing page to access the self-service portal. For refund requests, please email hello@nanobananagenerator.org—review the policy below to confirm eligibility and what to include (we respond within 24 hours).
Refund Eligibility
Time Limit
Refund requests must be submitted within 7 days of purchase. After 7 days, refunds are unavailable regardless of credits used.
Credit Usage
If used credits exceed 30 credits, only partial prorated refunds are supported; if usage exceeds 30%, refunds are unavailable.
30-Day Processing Limit
Our payment processors only allow refunds within 30 days of the payment date. After 30 days a payment can no longer be refunded, even if the request was sent in time, so contact us as early as possible.
How to request a refund
Every refund is processed manually via email. If you meet the eligibility criteria, follow these steps when contacting support:
Contact Us
Reach out to our support team at hello@nanobananagenerator.org.
Provide Details
Include your account email, order number, purchase date, and a brief explanation of the request.
Submit Within 7 Days
Ensure the email is sent within 7 days of purchase to remain eligible.
Processing Refunds
Once we receive your request, the team will review the details and respond as soon as possible. Approved refunds are issued to the original payment method.
Changes to This Policy
We may update this policy periodically. Revisions will be posted on this page, and continued use of the Service after changes indicates acceptance of the updated policy.
Contact Information
For questions about this policy, email hello@nanobananagenerator.org.